Privacy Policy

OnCall Property Care ("we", "our", or "us") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your information.

We may collect the following types of personal information:

• Name, phone number, and email address when you contact us or request a quote
• Property address and job details required to provide our services
• Payment details for invoicing purposes
• Correspondence and communications you have with us

We collect personal information directly from you when you submit a contact form, call or email us, or engage our services. We may also collect information from property managers or real estate agencies acting on your behalf.

We use your personal information to:

• Provide and manage the services you have requested
• Respond to enquiries and provide quotes
• Send job completion reports and invoices
• Comply with legal and regulatory obligations
• Improve our services and operations

We will not use your personal information for marketing without your consent.

We do not sell, rent, or trade your personal information. We may share your information with licensed tradespeople or subcontractors only to the extent necessary to complete your job. All third parties are required to handle your information in accordance with applicable privacy laws.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our systems and processes are regularly reviewed to maintain appropriate security standards.

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

For privacy-related enquiries:

• Email: info@oncallsa.com.au
• Phone: +61 434 637 660